Refund and Returns Policy
Effective Date: [07-03-2025]
At Ema Mart, we strive to ensure a smooth and satisfying shopping experience for our customers. Please read our Refund and Returns Policy carefully before making a purchase.
1. Damaged or Broken Items
If you receive a damaged or broken item, please inform us within 3 days of delivery. We will process a full refund or send a replacement, depending on your preference.
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Proof of damage (packet product) must be provided.
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The item must be in its original packaging when possible.
No claims will be accepted after 3 days from the date of delivery.
2. Non-Refundable Items
The following categories are non-refundable and non-returnable:
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Vegetables / Perishable Products
Due to the perishable nature of fresh vegetables, no returns or refunds will be accepted for these items. -
Groceries
Groceries, including staples and packaged food items, cannot be returned or refunded once delivered.
3. How to Request a Refund
To request a refund for eligible items:
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Email us at info@emamart.in within 3 days of receiving the item.
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Include your order number, a brief description of the issue, and supporting images if applicable.
Once approved, refunds will be processed to your original payment method within 5–7 business days.
4. Need Help?
If you have any questions about returns or refunds, please contact our support team:
📞 +91 8750000271
📧 info@emamart.in
Let me know if you’d like to add anything like replacement options, or a simple return form link.
